Our Guarantee & Warranty - Keegan Restoration Dallas

The Keegan Restoration Dallas Guarantee

Here’s the thing about restoration work: you don’t get to see most of it. Drywall gets painted over. Flooring goes back down. The moisture meter readings that told us the wall was finally dry get filed away. So the only thing standing between you and a problem six months from now is the word of the company that did the work. That’s exactly why we put ours in writing. Every repair we complete in Dallas comes with the 365-Day Done Right Promise, which is our written guarantee that if the work fails within one year, Keegan Restoration returns and makes it right at no charge. No renegotiation, no fine print about “normal wear,” no phone calls that go to a voicemail nobody checks. Just a Dallas restoration company that stands behind what we did to your home. That’s The Garrison Standard, and it’s been how Keegan has operated as part of the Garrison Partners family since 2005.

Call (254) 857-5210

What’s Covered

When we say we stand behind the work, we mean specific things. Here’s what the guarantee actually covers, in plain language.

• Workmanship on every repair. If the drywall patch cracks, if the paint peels where we sealed it, if the baseboard separates, if anything we installed or repaired fails because we didn’t do it right, we come back and fix it free for a full year.
• Moisture-related work performed to IICRC standards. The drying and extraction work we do follows IICRC, RIA, and IFA industry standards, operated with professional equipment from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry. If we signed off that the structure was dry and it wasn’t, that’s on us, and the guarantee covers it.
• Cleanup and site condition. The Garrison Code includes leaving the site clean. If our crew left debris, dust, or equipment marks you had to deal with, call us and we’ll make the site right.
• On-time arrival within the scheduled window. We show up when we say we will. If we miss the window, you’ll know why before the window closes, and your appointment gets priority on the next schedule.
• The written price. The price we put in writing before work starts is the price you pay. It doesn’t move at the door, it doesn’t creep upward mid-job, and the guarantee extends to that commitment. If a surprise is found during the job, you’ll get the new scope and price in writing before we touch it.
• Free second visit if the repair fails. If something we did doesn’t hold, you get one return visit within the guarantee period at no charge, including the trip, the labor, and any materials needed to make it right.

Our Satisfaction Promise

Here’s how the make-it-right process actually works, because a guarantee that requires a lawyer to collect on isn’t worth the paper it’s printed on. If you’re not satisfied with work we’ve done, you call the same number you called on day one. A live person answers, 24 hours a day, 7 days a week, including nights, weekends, and holidays. You describe the problem. We pull the job file, which includes the original written scope, the photos, the moisture readings, and the completion sign-off. Then we schedule the return visit. If the work failed because of our workmanship, the fix is free under the 365-Day Done Right Promise, full stop. If it turns out the issue is unrelated to what we did, we’ll tell you that honestly, show you why, and give you a written price if you want us to handle it anyway. What you’ll never get is a crew that shows up defensive, or a manager who debates you. Shane Pruitt, our owner, built Keegan’s reputation in Dallas on a simple calculation: it costs less to fix something once, correctly, than to argue about it twice.

Licensed & Insured Backing

A warranty is only as strong as the company behind it, and the facts back this one up. Keegan Restoration Dallas is licensed and insured, and every technician who walks into your home is background-checked and arrives in uniform. That matters in two ways. First, it means the financial responsibility for mistakes doesn’t quietly fall back on you. Second, it means the standards we follow aren’t just our opinion of good work. We operate to IICRC, RIA, and IFA industry standards, using professional-grade drying and extraction equipment from brands like Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry, and we document every job in a format built to support your insurance claim. The 365-Day Done Right Promise is backed by a real company with real credentials, real equipment, and a Dallas team that answers the phone when you call.

Why We Put It in Writing

Most restoration companies in Dallas won’t hand you a written one-year guarantee with a free return visit baked in. The ones that do are usually charging more for it, or burying exclusions on page four. We structured the 365-Day Done Right Promise the way we’d want it if our own house flooded: one page, plain language, free fix if the work fails for a full year. That’s the same reason the price is written before any work starts, and the same reason a live person answers the phone when water is actively damaging your home instead of a phone tree. The Garrison Code has five values that govern every job we take: show up inside the window, price in writing, do it by the book, leave the site clean, and stand behind the work for a full year. Those values aren’t a marketing slogan. They’re the operating standard for every Keegan job in Dallas, and the guarantee is what happens when one of them falls short.

Common Questions About Our Guarantee

Does the guarantee cover water damage restoration, fire damage restoration, and mold remediation equally?

Yes. The 365-Day Done Right Promise applies to every repair we perform, whether the original job was water extraction and drying, fire cleanup and reconstruction, or mold remediation in your Dallas home. Water out, dried right, and documented for your claim is the same standard we hold across all three services. If the workmanship fails on any of them within a year, the return visit is free.

Will my insurance adjuster accept your documentation and guarantee?

That’s exactly why we document the way we do. Every job includes photo documentation, moisture readings, scope-of-loss detail, and a final condition report, all formatted to support your insurance claim. When the adjuster asks for proof that the drying was done correctly or that the repairs were actually performed, you’ll have it. The written guarantee is part of that file too, because it tells the adjuster the work was done by a licensed and insured contractor who stands behind the result. If you’re dealing with an adjuster on a Dallas property claim, call us at (254) 857-5210 and we’ll walk you through how our documentation helps your case.

What’s not covered by the 365-Day Done Right Promise?

Simple: anything we didn’t do. If a year after our water damage repair a pipe bursts in a different wall, that’s a new job, not a guarantee claim on the old one. If the damage comes from a new event, a storm, a new leak, or a problem unrelated to our workmanship, that’s outside the promise. We’ll tell you that straight, show you the evidence, and give you a written price if you want us to handle it. What we won’t do is hide behind fine print on something we genuinely did wrong. That’s ours to fix, for a full year, at no charge.

How fast can you actually get back out here if something fails?

Fast enough that you’re not waiting through a claims process to get an answer. Call the number, a live person answers day or night, and we schedule the return visit. If the issue is something urgent, like a moisture problem that’s spreading or a repair that’s coming apart in a way that affects your safety or your property, we’ll treat it with the same urgency as the original emergency. The guarantee includes the free visit, and you shouldn’t have to wait weeks to use it.

If you want to talk through how the 365-Day Done Right Promise applies to a specific job or a repair we’ve already completed in your Dallas home, call (254) 857-5210. A live person will answer, and you’ll get a straight answer about what’s covered and what happens next.

Written by Shane Pruitt, Owner at Keegan Restoration Dallas, serving Dallas since 2005.