What Dallas Homeowners Say About Keegan Restoration Dallas
When water is moving through a slab or smoke has worked into drywall, the last thing you want is a company that overpromises and underdelivers. Reviews tell you what actually happened at someone’s house when the crew showed up. We earn ours by putting the price in writing before we touch a single piece of equipment, documenting every room for the insurance file, and standing behind the repair for a full year. That’s The Garrison Standard, and it’s on every job in Dallas.
Recent Reviews
A supply line let go in the upstairs bathroom while we were at work, and by the time we got home, water was coming through the kitchen ceiling. The Keegan crew was on site within a couple of hours of our call. They extracted standing water, set up Dri-Eaz air movers and a dehumidifier, and walked me through the drying log every day. The ceiling repair looks like nothing ever happened.
Beatriz G.
Lake Highlands, Dallas
Our insurance adjuster actually commented on the documentation packet Keegan put together. Every affected room was photo-documented before any removal started, moisture readings were recorded with dates and times, and the scope of loss was written in plain English. It made the claim process almost painless, which I did not expect from a fire damage cleanup.
Carlos T.
Oak Cliff, Dallas
We had mold behind a bathroom vanity that had been seeping for months without anyone noticing. Shane Pruitt walked me through exactly what the remediation would cover, what the written guarantee included, and what he recommended replacing versus what could be cleaned. No scare tactics, no upsell. Just a straight answer and a crew that treated our house carefully.
Shannon T.
Far North Dallas, Dallas
The water heater failed in the garage and soaked the adjoining finished wall. Keegan’s team used an Injectidry system to dry the wall cavity in place, which saved us from tearing out and rebuilding a custom built-in. The technician checked in daily and adjusted the drying plan based on actual psychrometric readings, not a calendar guess.
Tariq M.
Richardson, Dallas
Storm water came in through a window well at 2 a.m. and flooded our finished basement. I called Keegan and a live person answered on the second ring. They dispatched a crew that night, and by morning the bulk water was extracted and Phoenix dehumidifiers were running. The written quote never moved from the first number they gave us.
Beatriz G.
Preston Hollow, Dallas
Small kitchen fire, lots of smoke throughout the main level. The smell had gotten into everything, including the upholstery. Keegan ran HEPA air scrubbers and worked with a content cleaning partner to get linens and soft goods treated. They even confirmed with our adjuster which items were salvageable and documented each one. We were back in the house sooner than we expected.
Carlos T.
Bishop Arts District, Dallas
Why Customers Trust Us
The pattern across these reviews is not an accident. It’s the 365-Day Done Right Promise at work: every repair is backed by a written guarantee, and if something fails within one year, we return and make it right at no charge. That second visit is free, and it’s in writing from day one. The Garrison Standard governs everything else. Show up inside the window. Put the price in writing before any work starts. Do it by the book, using IICRC, RIA, and IFA industry practices. Leave the site clean. Stand behind the work for a full year. Our crews use professional-grade extraction and drying equipment from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry, and every job is documented so the insurance claim has what it needs. If your Dallas home has water, fire, or mold damage, call (254) 857-5210 and you’ll speak with a live person who can get a crew moving.
Written by Shane Pruitt, Owner at Keegan Restoration Dallas, serving Dallas since 2005.