Meet the Team - Keegan Restoration Dallas

Meet the Dallas Team Behind Keegan Restoration Dallas

The crew here in Dallas isn’t a rotating cast of subcontractors. These are the people who answer the call at 2 a.m. when a supply line lets go in a Lakewood bungalow, and the same faces who walk a homeowner through their insurance paperwork in Far North Dallas a week later. What unites them is simple: they’ve all been trained to The Garrison Standard, they all believe a written price belongs in your hand before a single fan gets plugged in, and they all answer to Shane Pruitt, the owner, who still rides along on big losses. You’ll see the same uniforms, the same equipment brands, and the same documentation habits on every job, because the team is small enough to hold each other accountable and experienced enough to know why that matters.

Our People

Marcus T., Lead Water Damage Technician

Marcus has spent fourteen years in water damage restoration in Dallas, and he’s seen everything from slab leaks in Preston Hollow to roof failures in Oak Cliff after a spring hailstorm. He holds IICRC certification in Water Damage Restoration and Applied Structural Drying, and he’s the guy who decides when a structure is actually dry, not just dry on the surface. Marcus keeps the psychrometrics log on every job, tracking relative humidity and grain depression readings until the numbers say it’s done, not when the schedule says it’s time to leave. He has a habit of sketching the drying chamber layout on the back of his scope sheet before placing a single piece of equipment, and he’ll explain every mark on that drawing if you ask. Off the clock, Marcus rebuilds vintage audio equipment and still refuses to buy a Bluetooth speaker.

Elena R., Senior Fire Restoration Specialist

Elena handles the jobs nobody wants to think about: kitchen fires, garage fires, the smoke that finds its way into every closet and drawer even after the flames are out. She’s been with Keegan Restoration Dallas for nine years and holds IICRC Fire and Smoke Restoration certification, plus specialized training in odor control chemistry. Elena is the one who explains, in plain terms, why a room can smell clean one day and like a campfire the next time the humidity spikes. She’ll walk you through what gets packed out for cleaning, what gets replaced, and exactly what the adjuster needs to see in the photo documentation. Before restoration work, Elena spent five years as a residential claims analyst, which means she already knows what your insurance carrier is going to ask for. She keeps a running list of the best breakfast tacos in East Dallas and is not shy about sharing it.

David K., Service Coordinator

David is the voice on the phone when you call at midnight with water running down a wall in Uptown. He’s been dispatching crews in the Dallas market for eleven years and he treats every emergency call like it’s his own house on the line. David logs the call, gets the right tech moving, and keeps the homeowner updated from first contact through job completion, so nobody is left wondering when someone will show up. He’s the one who asks the questions that help the team show up prepared: where the water is coming from, whether the power is still on, whether the HVAC is running, how long it’s been wet. He has a reputation for being calm in the exact moments when calm is the last thing a homeowner feels. David is also the crew’s unofficial tech support, the guy who can fix a printer, a tablet, or a cranky moisture meter with equal patience.

Tony B., Restoration Apprentice

Tony joined the Keegan Restoration Dallas crew two years ago after working residential construction in Mesquite. He’s currently working toward his IICRC Water Damage Restoration certification under Marcus’s supervision, and he’s already earned his spot running extraction on smaller losses. Tony brings a construction background that comes in handy when baseboards come off, drywall gets cut, or a floor needs a closer look. He asked more questions in his first month than most apprentices ask in a year, and the crew considers that a good sign. Tony’s the one who labels every box of packed-out contents with a Sharpie and a code that tells you exactly which room it came from, because he’s seen how much that matters when a family is putting their home back together. He’s currently rebuilding a 1978 Ford F-150 in his garage, which means he can talk drywall and carburetors in the same conversation.

One Standard, Every Job

Every one of these people operates under The Garrison Standard, and that’s not a slogan on a truck wrap. It means the price goes in writing before any work begins. It means technicians show up inside the scheduled window, in uniform, with background checks already on file. It means the job is done by the book, the site is left clean, and the work is backed by the 365-Day Done Right Promise: a written, one-year guarantee that says if the repair fails, Keegan returns and makes it right at no charge. That promise is why Shane Pruitt signs his name to every scope before the crew starts pulling baseboards. It’s the same standard Keegan Restoration Dallas has carried since 2005 as part of the Garrison Partners family, and it’s the reason the crew uses professional-grade equipment from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry instead of rental-store fans. When Marcus records a moisture reading, when Elena packs out a smoke-damaged bedroom, when David sends the photo log to an adjuster, they’re all working the same way. That consistency is the whole point. You should never have to guess which version of the team shows up at your door.

Written by Shane Pruitt, Owner at Keegan Restoration Dallas, serving Dallas since 2005.